HC Design New York is a Catskill-based custom apparel and engraving shop specializing in embroidery, DTF printing, and laser engraving.

Everything we produce — from hats and hoodies to tumblers and signage — is designed, stitched, and engraved in-house for quality and consistency.

Founded by a U.S. Army Reservist, our brand blends craftsmanship, discipline, and creativity to deliver products that are built to last.

We focus on high-quality custom and small-batch work, including:

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  Custom Embroidery – Professional hat and apparel embroidery using commercial-grade equipment.
  
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  Laser Engraving – Precision engraving on tumblers, plaques, tags, and promotional items.
  
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  DTF Printing – Full-color prints with excellent durability and wash resistance.
  
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  Bulk & Department Orders – Volume pricing for departments, teams, and small businesses.
  
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  Design Help – Logo clean-ups, basic layout help, and embroidery-ready file prep.

Most custom orders are completed within 2–3 weeks once artwork and payment are approved.

Turnaround time can vary based on:

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  Product availability
  
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  Order size
  
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  Time of year (holidays get busy!)
  

Need something sooner? Contact us before ordering to see if a rush option is available.

Yes — we currently ship anywhere in the United States.

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  You’ll receive tracking information as soon as your order ships.
  
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  Shipping costs are calculated at checkout or on your quote.
  

Local to the area? Pickup is available in Catskill, NY by appointment.

Send us a message to schedule a pickup time once your order is ready.

Because most items are made to order and customized, all sales are final.

If there is an issue with your order (damage, defect, or an error on our end):

1. 
   Contact us within 7 days of delivery.
   
2. 
   Include your order number and photos of the issue.
   
3. 
   We’ll review and work with you on a repair, replacement, or solution.
   

We want you to be proud to wear and use our products.

Here’s how the custom process usually goes:

1. 
   Submit your idea or logo through our Custom Orders/Quote form or by email.
   
2. 
   We’ll reply with pricing, details, and a mock-up if needed.
   
3. 
   Once you approve and payment is received, we start production.
   
4. 
   When your order is finished, we’ll send photos and shipping or pickup info.
   

Have a department, unit, or team order? Let us know quantities and deadlines so we can recommend the best options.

📍 Location: Catskill, New York

📧 Email: kyle.charsley@hcdesignnewyork.com

📞 Phone: (716) 352-0011

📸 Instagram: @hc_design_ny

For order updates, design questions, or bulk and department quotes, reach out anytime.

If you’re local to the Catskill area, message ahead to schedule a pickup or in-person consultation.